ARRIVAL TIME
Gates/Doors open one hour prior to each game PLEASE allow plenty of time to drive to the University, park your car, walk with your child/children, and enter Viejas Arena.
ENTERING THE VENUE
Heartlight will have a Welcome Table set up inside the main gate near section A, to assist with questions. Children do not need to check in when they arrive.
All guests are subject to a security screening before entering the facility. AS OF NOVEMBER 1ST, 2022 VIEJAS ARENA IS A CLEAR BAG VENUE. Bags must be clear plastic or clear vinyl and may not exceed 12" x 6" x 12" or a one-gallon clear plastic freezer bag.
Small purses, bags, or clutches (clear or non-clear) no larger than 4.5" x 6.5" will be allowed. All bags are subject to search prior to entry and inside the venue. No backpacks are allowed.
Guests will be asked to return all of these items to their vehicle:
- Beverages - including alcohol
(with the exception of a 20oz sealed water bottle for most events) - Bottles, cans or containers — empty or full; glass, plastic or aluminum
- Sticks – including signs with sticks & selfie sticks
- Guns, chains, wallet chains, spiked jewelry/clothing, knives or any other weapons
- Pets – with the exception of service animals
- Drugs of any kind
- A complete list can be found on the Viejas Arena website- https://as.sdsu.edu/viejas_arena/guide#Prohibited
OTHER IMPORTANT INFO
Concessions lines will be long and no food is allowed through the gates, so you might want to eat BEFORE leaving your home on Game Day/Performance Day!!
Please make sure your child goes to the bathroom by at least the end of the 1st Quarter during the game so they do not miss their performance!
FAQ'S
Q: Will there be Heartlight staff performing along with the students? My child is having a hard time remembering the whole dance and is nervous.
A: Yes! instructors will be performing with the kids and facing them just like in class. We will also still be calling out the moves before they happen, so the kids know what to do next.
Q: I tried to go on the website and purchase tickets, but it would not allow me to purchase seats in my child’s section. What should I do?
A: Because all of the seating is General Admission (GA), you'll be able to sit in any section regardless of which seats you purchase. Once inside the venue, head to your child’s school section and enjoy the show!
Q: Can we arrive early?
A: PLEASE do arrive early! Also, please purchase your tickets and parking passes now! Traffic, finding parking, lining up at the gate, and looking for seats will all take time, so getting their early is highly recommended! Basketball games can be quick, so arriving early will ensure your child does not miss performing at Half Time.